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How do I place an order?
Browse our products, add the items you want to your cart, and proceed to checkout. Fill in your shipping details and complete payment to confirm your order.
Can I change or cancel my order after placing it?
If your order hasn't been shipped yet, contact our support team as soon as possible and we'll try to modify or cancel it. Once an order is dispatched, it cannot be changed.
Will I receive a confirmation after ordering?
Yes, you'll receive an order confirmation on screen right after checkout, and your order details are saved to your account under "My Account".
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and popular wallets via Razorpay, our secure payment partner.
Is it safe to pay online on your site?
Yes. All payments are processed through Razorpay's PCI-DSS compliant gateway. We never store your card or bank details on our servers.
Do you offer Cash on Delivery?
Currently we only support prepaid online payments to keep order processing fast and secure.
How much does shipping cost?
Shipping is free on orders above ₹500. For orders below that, a flat shipping fee of ₹50 applies.
How long does delivery take?
Orders are typically delivered within 3-7 business days depending on your location, after dispatch.
Can I track my order?
Yes, once your order ships you'll be able to view its status from the "My Account" section.
What is your return policy?
We accept returns within 7 days of delivery for unopened, sealed products. See our Return & Refund Policy page for full details.
How do I request a refund?
Contact our support team with your order number and reason for return. Once approved and the item is received back, refunds are processed to your original payment method within 5-7 business days.
What if I received a damaged or wrong item?
Please reach out within 48 hours of delivery with photos of the item. We'll arrange a free replacement or full refund.
Are your herbal products certified?
Yes, all Herbal Power products are manufactured in GMP-certified facilities and tested for purity and potency before dispatch.
How should I use these products?
Dosage and usage instructions are printed on every product label. If you have a specific health condition, we recommend consulting a healthcare practitioner before use.
Do your products have any side effects?
Our products are made from natural herbal ingredients with no added chemicals. As with any supplement, discontinue use and consult a doctor if you notice any adverse reaction.
Do I need an account to place an order?
Yes, creating a free account lets you track orders, save your address, and check order history easily.
I forgot my password. What do I do?
Use the "Forgot Password" link on the login page to reset your password via your registered email.
How do I get in touch with support?
Visit our Contact Us page to send us a message, or email/call us using the details in the footer.