At Herbal Power, customer satisfaction matters to us. This policy explains how returns and refunds work for orders placed on our website.
1. Return Window
You may request a return within 7 days of the delivery date. Requests made after this window will not be accepted.
2. Eligibility for Return
To be eligible for a return, the product must be unused, unopened, and in its original sealed packaging with all labels intact. Because our products are consumable herbal supplements, opened or used items cannot be returned for hygiene and safety reasons unless the product is defective or incorrect.
3. Non-Returnable Items
Opened or used consumable products, items without original packaging, and products marked as final sale are not eligible for return or refund.
4. Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and photos of the item. We will arrange a free replacement or a full refund at no extra cost to you.
5. How to Initiate a Return
Contact our support team via the Contact Us page with your order number and reason for the return. Once approved, we'll share instructions for sending the item back to us.
6. Refund Process
Once we receive and inspect the returned product, we will notify you of the approval status. Approved refunds are credited to your original payment method within 5-7 business days.
7. Return Shipping
For eligible returns due to our error (damaged, defective, or wrong item), we cover return shipping costs. For other approved returns, return shipping is the customer's responsibility.
8. Need Help?
If you have any questions about a return or refund, reach out to our support team through the Contact Us page and we'll be happy to help.
